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FAQs

General questions 2
  • Who is Sandbag?
  • What is a pre-order?
Questions about ordering 10
  • I haven't received an email confirmation for my order - why?
  • I paid through PayPal, but I never received a purchase confirmation email.
  • Do I need to create an account?
  • I'm having trouble signing in, what shall I do?
  • Why was my credit card / PayPal declined?
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Questions about orders already received 5
  • I have received my order and it is damaged/faulty, what can I do?
  • I have received my order but you have sent me the wrong item:
  • I'd like to return my order
  • Return addresses
  • I'd like to exchange my item
Questions about orders not yet received 7
  • Can I add an item to an order I've already made?
  • My order includes a pre-order item - will you send out my package when everything is in stock?
  • When will the item I pre-ordered be shipped?
  • What are the expected shipping times?
  • My order still hasn’t arrived. What should I do?
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