General questions 2

• Who is Sandbag?
• What is a pre-order?

Questions about ordering 10

• I haven't received an email confirmation for my order - why?
• I paid through PayPal, but I never received a purchase confirmation email.
• Do I need to create an account?
• I'm having trouble signing in, what shall I do?
• Why was my credit card / PayPal declined?

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Questions about orders already received 5

• I have received my order and it is damaged/faulty, what can I do?
• I have received my order but you have sent me the wrong item:
• I'd like to return my order
• Return addresses
• I'd like to exchange my item

Questions about orders not yet received 7

• Can I add an item to an order I've already made?
• My order includes a pre-order item - will you send out my package when everything is in stock?
• When will the item I pre-ordered be shipped?
• What are the expected shipping times?
• My order still hasn’t arrived. What should I do?

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Contact us 1

• Contact us