When you place an order with us you can expect to receive an email confirmation at the time you place your order. You will also receive a shipping notificat...

Sometimes, your PayPal email address is associated with an old email address you no longer use, so the purchase confirmation email and shipping notification...

You do not need to create an account to buy from our stores however, we recommend that you do as this provides you with the ability to see the progress of y...

If you are unable to log into your account, please: 1. Click the ‘reset your password’ link and a new password will be sent to your email address. 2. If y...

If you have received a notification from us stating that your credit/debit card or Paypal order has been declined, it could be for any number of reasons (ev...

We are happy to change the shipping address for any order which has not been shipped yet. If you would like to do this, please complete and submit the onlin...

UNFULFILLED – Payment has been successfully taken and the order is due to be prepared for dispatch.  FULFILLED – Your order has been dispatched. PRE...

If you want to cancel an order you’ve placed, please complete and submit the online contact form. We will arrange this for you and refund your payment.  ...

Most items have individual size guides noted below the product description. Please refer to these.

If you placed an order with us and the patent went through, the bank statement will show the purchase as ''Sandbag LTD''.