Questions about ordering

I haven't received an email confirmation for my order - why?
When you place an order with us you can expect to receive an email confirmation at the time you place your order. You will also receive a shipping notificat...
Tue, 19 Jul, 2022 at 11:11 AM
I paid through PayPal, but I never received a purchase confirmation email.
Sometimes, your PayPal email address is associated with an old email address you no longer use, so the purchase confirmation email and shipping notification...
Fri, 5 Mar, 2021 at 4:45 PM
Do I need to create an account?
You do not need to create an account to buy from our stores however, we recommend that you do as this provides you with the ability to see the progress of y...
Fri, 5 Mar, 2021 at 4:46 PM
I'm having trouble signing in, what shall I do?
If you are unable to log into your account, please: 1. Click the ‘reset your password’ link and a new password will be sent to your email address. 2. If y...
Tue, 19 Jul, 2022 at 11:11 AM
Why was my credit card / PayPal declined?
If you have received a notification from us stating that your credit/debit card or Paypal order has been declined, it could be for any number of reasons (ev...
Fri, 5 Mar, 2021 at 4:46 PM
Can I make a change to my shipping address?
We are happy to change the shipping address for any order which has not been shipped yet. If you would like to do this, please complete and submit the onlin...
Tue, 19 Jul, 2022 at 11:12 AM
What does my order status mean?
UNFULFILLED – Payment has been successfully taken and the order is due to be prepared for dispatch.  FULFILLED – Your order has been dispatched. PRE...
Fri, 5 Mar, 2021 at 4:47 PM
Can I cancel my order?
If you want to cancel an order you’ve placed, please complete and submit the online contact form. We will arrange this for you and refund your payment.  ...
Fri, 5 Mar, 2021 at 4:48 PM
Size Guides
Most items have individual size guides noted below the product description. Please refer to these.
Fri, 5 Mar, 2021 at 5:06 PM
What will the payment reference be on my bank statement?
If you placed an order with us and the patent went through, the bank statement will show the purchase as ''Sandbag LTD''.
Fri, 5 Mar, 2021 at 5:08 PM