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Who is Sandbag?
What is a pre-order?
Questions about ordering
I haven't received an email confirmation for my order - why?
I paid through PayPal, but I never received a purchase confirmation email.
Do I need to create an account?
I'm having trouble signing in, what shall I do?
Why was my credit card / PayPal declined?
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Questions about orders already received
I have received my order and it is damaged/faulty, what can I do?
I have received my order but you have sent me the wrong item:
I'd like to return my order
I'd like to exchange my item
Questions about orders not yet received
Can I add an item to an order I've already made?
My order includes a pre-order item - will you send out my package when everything is in stock?
When will the item I pre-ordered be shipped?
What are the expected shipping times?
My order still hasn’t arrived. What should I do?
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