Please check if the package has been received in your absence (neighbours, building reception desk, or roommates).


If this time has elapsed and you still haven't received your package, we're extremely sorry for the delay. Please get in touch with us using the contact form and we'll get back to you.

*In the UK we consider a package to be missing after 15 working days. Most international orders are considered missing after 25 working days with the exception of France, Italy, South and Central America and Africa - packages to these destinations are considered missing after 60 working days. Exceptional circumstances (pandemic, natural disasters, or other force majeure) can prolong this waiting time.

Contact form